Terms & Conditions

In these Terms and Conditions, the following definitions apply:

• "95 Logistics," "we," "us," or "our" refers to 95 Logistics, an air cargo and freight forwarding service operating from Boynton Beach, Florida, United States.
• "Customer," "Shipper," "you," or "your" refers to the individual, business, or entity that books a shipment, delivers a parcel to our hub, or otherwise uses our services.
• "Consignee" or "Recipient" refers to the person or entity to whom the shipment is being delivered.
• "Shipment" refers to one or more parcels tendered to 95 Logistics for transportation under a single waybill or order.
• "First Leg" refers to transportation from the Customer's origin in the United States or Canada to the 95 Logistics consolidation hub in Boynton Beach, Florida, performed by third-party carriers (UPS, FedEx, USPS, or other approved carriers).
• "Second Leg" refers to transportation from the Boynton Beach hub to the final destination in the Commonwealth of The Bahamas via air freight and ground delivery within the Bahamian zone system.
• "Declared Value" refers to the monetary value the Customer assigns to the contents of a shipment for liability and customs purposes.
• "Services" refers collectively to all transportation, consolidation, handling, customs preparation, tracking, and related services we provide.

By booking a shipment through our website, mobile interface, telephone, email, or in person at our Boynton Beach hub, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

We reserve the right to update these Terms at any time. Material changes will be communicated via email to active customers and through a notice on our homepage at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the revised terms.

95 Logistics provides freight forwarding services to consumers and small businesses shipping parcels from the United States and Canada to destinations within the Commonwealth of The Bahamas. Our service is divided into two legs:

1. First Leg (US/Canada → Boynton Beach): The Customer's parcel is shipped to our consolidation hub at 1735 Wood Fern Drive, Boynton Beach, Florida 33436, USA, via a third-party carrier of the Customer's choice (UPS, FedEx, USPS, or other approved options shown at checkout). The Customer may also walk in and drop off parcels directly at the hub during posted business hours.
2. Second Leg (Boynton Beach → Bahamas): Upon receipt at our hub, parcels are consolidated, prepared for export, and shipped by air to a destination in the Bahamas. Pricing for the second leg is determined by destination zone (Zone 1 through Zone 4) plus an airline freight charge calculated by weight. Final delivery within the Bahamas may be by 95 Logistics, an affiliated agent, or by recipient pickup at the designated hub, depending on destination.

Estimated delivery times shown at checkout are good-faith estimates and are not guaranteed. Actual transit time depends on the carrier selected for the first leg, customs clearance at the Bahamian port of entry, and airline flight availability.

By using our services, you agree that you will:

• Provide accurate, complete, and current information for both the Shipper and the Consignee, including legal name, street address, phone number, and email.
• Accurately declare the contents, weight, dimensions, and monetary value of each parcel. Misdeclaration is grounds for refusal, additional charges, customs penalties, and/or denial of any claim.
• Properly package each parcel using materials adequate for air transport. Items that are improperly packaged may be repackaged at your expense or refused.
• Comply with all applicable export, import, and customs laws of the United States, Canada, and The Bahamas. You are solely responsible for any customs duties, taxes, VAT, or import fees assessed by Bahamian Customs.
• Not ship any prohibited or restricted item (see Section 5).
• Pay all charges due in accordance with the rate selected at checkout, including any additional charges that may apply under Section 8.

The following items are strictly prohibited in any shipment tendered to 95 Logistics and will be refused, returned, or surrendered to law enforcement at the Customer's expense and without refund:

• Firearms, ammunition, explosives, flares, fireworks, or any weapon component
• Illegal drugs, controlled substances, or drug paraphernalia under US, Canadian, or Bahamian law
• Cannabis or cannabis-derived products (including CBD), regardless of US state legality
• Hazardous materials, flammable liquids, corrosives, compressed gases, or radioactive materials
• Currency, negotiable instruments, gift cards over $50 USD, lottery tickets, or precious metals/gemstones in their natural form
• Live animals, plants regulated under CITES, or perishable goods requiring refrigeration
• Human remains, ashes, or biological specimens
• Counterfeit goods, stolen property, or any item the shipment of which would violate intellectual property law
• Pornographic material or any item illegal to import into the Bahamas under Bahamian law

The following are restricted and require advance disclosure, additional paperwork, and our written approval before tender:

• Lithium batteries (loose or in devices) — subject to IATA Section II / IIA limits
• Prescription medication — requires a prescription copy and may be subject to Bahamian Drug Schedule rules
• Alcoholic beverages — limited quantity, requires age verification, subject to Bahamian excise duty
• Tobacco products — limited quantity, subject to Bahamian excise duty
• Single items with a declared value exceeding $5,000 USD
• Used or non-commercial vehicles, vehicle parts containing fluids, and engines

If you are unsure whether an item is allowed, contact us at info@95logistic.com before tendering. Tendering a prohibited or undisclosed restricted item voids all liability coverage for that shipment.

All prices are quoted in United States Dollars (USD) unless otherwise specified. The total price shown at checkout consists of the following components:

• First-leg carrier rate — the live rate quoted by the selected carrier (UPS, FedEx, or USPS), including our markup
• Bahamas freight — the zone-based delivery rate per pound (Zone 1 through Zone 4)
• Airline freight — a per-pound air freight charge
• Document preparation fee — a flat fee covering customs paperwork preparation
• Surcharges — applicable fuel, residential delivery, oversize, or peak-season surcharges (disclosed at checkout)

Quotes are valid for 24 hours from the time of generation. Rates are subject to change without notice for shipments booked outside that window.

Customs duties, taxes, and VAT assessed by Bahamian Customs are NOT included in our quoted price. These are the sole responsibility of the Consignee.

Payment in full is required at the time of booking. We accept payment via:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover) processed through our PCI-DSS compliant payment processor
• Cash for walk-in customers at the Boynton Beach hub (no cash transactions over $5,000 USD)
• Business or personal check (subject to clearance before shipment is released; uncleared checks delay processing)
• Wire transfer for corporate accounts (terms negotiated separately)

Returned checks, chargebacks, or failed payments are subject to a $35 USD fee. Chargebacks filed in bad faith (where the shipment was delivered as ordered) may be referred to collections and may result in account termination.

We do not extend credit terms (Net-30 or otherwise) without a signed corporate account agreement.

The following charges may be assessed after booking and added to your invoice:

• Reweigh / re-dimension correction: If actual weight or dimensions exceed those declared at booking, the price will be recalculated using the higher of declared or actual values
• Address correction: $15 USD if the destination address provided is incorrect or requires correction after tender
• Storage: Parcels held at our hub more than 14 calendar days awaiting payment, paperwork, or recipient pickup are subject to a storage fee of $5 USD per parcel per day
• Return shipping: If a shipment is refused, undeliverable, or recalled, the Customer is responsible for return shipping costs to the original origin
• Customs penalty pass-through: Any fine, seizure cost, or penalty assessed by Bahamian Customs as a result of misdeclaration is passed through to the Customer at cost plus a 10% handling fee

The Customer must declare a value for each shipment at the time of booking. The declared value represents our maximum liability for that shipment in the event of total loss.

Standard liability: If no declared value is provided, our liability is limited to $100 USD per shipment OR $0.50 USD per pound, whichever is greater. This is consistent with industry-standard freight forwarder liability under the Montreal Convention for air cargo and applicable US federal regulations.

Enhanced liability: Customers may declare a value up to $5,000 USD per shipment at the time of booking. Items declared at this enhanced value are subject to additional fees and inspection at our discretion. Single items exceeding $5,000 USD require pre-approval and a separately negotiated coverage agreement.

In NO event shall 95 Logistics be liable for:

• Indirect, consequential, incidental, special, or punitive damages of any kind
• Loss of profits, loss of business opportunity, or loss of data
• Damage to or loss of fragile items not properly packaged or marked "FRAGILE"
• Damage caused by inherent vice of the goods (e.g., chocolate melting, batteries degrading)
• Damage or loss occurring while in the custody of the first-leg carrier (UPS, FedEx, USPS) — claims for such damage must be filed directly with the originating carrier under their terms
• Damage caused by force majeure events (see Section 13)
• Customs seizures, fines, or duty assessments imposed by Bahamian Customs

Our total cumulative liability to any Customer for any claim arising out of or related to these Terms shall not exceed the greater of (a) the declared value of the affected shipment(s), or (b) the total fees paid to 95 Logistics by that Customer in the 90 days preceding the claim.

To file a claim against 95 Logistics for loss or damage to a shipment, the Customer must:

1. Notify us within five (5) calendar days of delivery (for damage) or the expected delivery date (for loss). Claims filed after this window may be denied.
2. Submit a written claim using our Damage Claim Form (preferred) or by email to info@95logistic.com, including: the tracking number, photographs of the damaged item and packaging (for damage claims), a copy of the original purchase receipt establishing the item's value, and a description of the loss or damage.
3. Retain the damaged item and original packaging until the claim is resolved. Disposing of damaged goods before inspection waives the claim.
4. Cooperate reasonably with any investigation we conduct, including allowing inspection of the item and providing additional documentation upon request.

We will acknowledge receipt of all claims within 5 business days and issue a final determination within 30 business days of receiving complete documentation. Approved claims are paid by check or original payment method within 14 business days of approval.

Claims arising from damage that occurred during the first leg (in the custody of UPS, FedEx, or USPS) must be filed directly with the originating carrier. We will provide reasonable assistance with such claims but are not the responsible party.

All shipments to The Bahamas are subject to Bahamian Customs inspection, classification, and duty assessment under the Customs Management Act and related regulations. The Customer (or Consignee, by mutual agreement) is solely responsible for:

• Payment of all duties, taxes, VAT, environmental levies, and processing fees assessed by Bahamian Customs
• Providing accurate commodity descriptions, harmonized tariff codes (where requested), and certificates of origin
• Compliance with any import licensing or permit requirements specific to the goods being shipped

95 Logistics will prepare standard customs documentation as part of the document preparation fee. We do not act as the Importer of Record and do not assume liability for duty assessments or customs decisions made by Bahamian authorities.

If a shipment is held by Bahamian Customs pending duty payment or documentation, the Customer is responsible for resolving the hold. Storage fees at the customs facility, where applicable, are passed through to the Customer at cost.

Final delivery within the Bahamas is made to the Consignee's stated address (where 95 Logistics or our affiliated agent provides home/business delivery in that zone) or to a designated pickup location (where home delivery is not offered for that zone).

Delivery is considered complete when:

• The Consignee or an adult member of the Consignee's household signs for receipt, OR
• The shipment is left at the address with a delivery confirmation photograph captured by the delivery agent, OR
• The shipment is picked up by the Consignee or their authorized agent at the designated pickup location (valid government-issued photo ID required).

Shipments awaiting Consignee pickup that are not collected within 21 calendar days will be returned to the Boynton Beach hub at the Customer's expense, or, if uneconomical to return, may be deemed abandoned and disposed of under applicable Florida abandoned-property law.

95 Logistics shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, hurricanes, tropical storms, earthquakes, floods, fires; war, terrorism, civil unrest, riots; government actions, embargoes, or customs holds; strikes, labor disputes, or transportation disruptions affecting carriers or airlines; pandemics, public health emergencies, or quarantines; failures of utilities or telecommunications.

Where a force majeure event delays delivery, we will resume service as soon as reasonably possible and notify affected Customers via the email on file.

A booking may be cancelled by the Customer at no charge prior to the parcel being received at our Boynton Beach hub. Refunds for cancellations are issued to the original payment method within 5–10 business days.

Once a parcel has been received at our hub, the booking may no longer be cancelled. However, if the second-leg shipment has not yet departed, the Customer may request the parcel be returned at the Customer's expense (return first-leg shipping plus a $25 handling fee).

Pricing is non-refundable for shipments successfully delivered, even where the Customer is dissatisfied with the transit time, provided the transit time fell within the published service window for the carrier selected.

By using our services, you consent to our collection, storage, and processing of personal information necessary to perform the services (your name, address, contact information, payment information, shipment contents, and recipient information).

We do not sell your personal information to third parties. We share information only with: (a) carriers necessary to fulfill your shipment, (b) Bahamian Customs as required by law, (c) our payment processor, and (d) law enforcement when legally compelled.

For full details on how we handle data, including encryption, retention, and your access rights, please review our Trust & Security page.

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to other Customer accounts or our backend systems
• Scrape, mirror, or otherwise reproduce our rate calculator or pricing data for resale or competitive purposes without written permission
• Submit false or misleading information at any step of the booking process
• Interfere with the operation of the website, including via denial-of-service attacks, malware, or automated abuse

Account credentials are personal to the account holder. You are responsible for safeguarding your password and for any activity occurring under your account. Notify us immediately at info@95logistic.com if you believe your account has been compromised.

The 95 Logistics name, logo, website design, content, photography, and software are the property of 95 Logistics and are protected by United States and international copyright, trademark, and trade secret law.

You may not reproduce, modify, distribute, or create derivative works of our content without our prior written permission.

You agree to indemnify, defend, and hold harmless 95 Logistics, its officers, employees, agents, and affiliates from and against any and all claims, demands, losses, costs, expenses, and attorneys' fees arising out of or related to:

• Your breach of these Terms and Conditions
• Your tender of any prohibited or undisclosed restricted item
• Inaccurate information you provided regarding the shipment, Shipper, Consignee, or contents
• Any third-party claim arising from the contents of your shipment (including but not limited to intellectual property infringement claims)

These Terms and Conditions are governed by the laws of the State of Florida, United States of America, without regard to its conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or relating to these Terms or our Services that cannot be resolved through good-faith negotiation shall be resolved as follows:

1. Informal resolution. The parties agree to attempt to resolve any dispute by sending written notice to info@95logistic.com describing the dispute and proposed resolution, and to negotiate in good faith for at least 30 days before proceeding to formal action.
2. Binding arbitration. If informal resolution fails, the parties agree that any dispute exceeding $5,000 USD in amount shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the arbitration seated in Palm Beach County, Florida.
3. Small claims. Disputes under $5,000 USD may be brought in the small claims court of Palm Beach County, Florida.

Class action waiver. You agree that any dispute will be resolved on an individual basis and not as a class, consolidated, or representative action.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be interpreted to give effect to its intent to the maximum extent permitted by law.

These Terms, together with the Trust & Security page, any additional terms applicable to specific services, and any signed Master Service Agreement, constitute the entire agreement between you and 95 Logistics with respect to your use of our services and supersede all prior or contemporaneous communications, whether oral or written.

For any questions, notices, or claims under these Terms, please contact us at: