File a Claim

Damage Claim Form

We're sorry your shipment didn't arrive as expected. Fill out the form below and our team will get back to you within 5 business days. Please file within 5 calendar days of receiving your shipment.

1 · Shipment details

Tracking number *The 95 Logistics or carrier tracking numberDate delivered (or expected)

2 · What happened

Damaged on arrivalItem was broken, crushed, or otherwise damaged when receivedLost or never deliveredTracking shows delivered but it never arrived, or it has been missing for over 14 daysSignificant delayTook materially longer than the published service windowWrong item deliveredReceived a different parcel than what was shippedOther issueDescribe in detail below

Describe what happened *At least 20 characters — be specific about the damage, packaging condition, and how it differs from what you shipped

3 · Your contact info

Full name *Email *We send the confirmation and updates herePhone (optional)

4 · Amount & evidence

Original declared value (USD)What you declared at bookingAmount requested (USD) *Up to the declared value

Photo links (one per line, up to 5)Upload to any image host (Google Photos, Imgur, Dropbox public link) and paste the URLs.Required for damage claims — without photos we may not be able to approve.

Original purchase receipt (optional link)Helps verify the item's value

I confirm the information above is accurate and complete to the best of my knowledge. I understand that misrepresentation may void this claim and that 95 Logistics may request additional documentation, including photos and original packaging, during the review.

By filing a claim you agree to our Terms & Conditions (Section 10 — Claims for Loss or Damage) and consent to the processing of the information above per our Privacy Policy.